Credit Analyst - Nevada

Credit Acceptance•Minneapolis, MN

2d•$26 - $30•Remote

About The Position

Credit Acceptance is a financial services company that accepts assignment of contracts from auto dealers. As a Credit Analyst in the Dealer Service Center (DSC), you help dealers grow their businesses by resolving open requirements on customer applications and assisting with other items quickly and compliantly while delivering superior customer service. The role supports dealers throughout the contract lifecycle and involves frequent phone contact with stakeholders. This is a work-from-home position. Occasional planned travel to an office location may be required. The role includes six weeks of virtual training beginning January 4, 2027, Monday through Friday from 7:00 AM to 4:00 PM PST. Training includes mandatory travel to the Southfield, Michigan headquarters from February 8–11, 2027, with travel expenses covered by Credit Acceptance. Time off is not permitted during training.

Requirements

Bachelor’s degree, equivalent Credit Acceptance work experience, or four years of continuous experience in loan underwriting or document review and validation in a high-volume call center environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to work Saturday shifts with an offsetting weekday flex day during non-peak season.
Ability to work mandatory overtime during peak season (January through April) and at month end.
Ability to work at least two Saturdays per month, with one weekday off.
Ability to work six days per week during peak season (end of February through the end of April).
Diligence, conscientiousness, and a sense of urgency.
Clear communication, autonomy, organization, and productivity.
Ability to validate information clearly and intuitively while protecting stakeholders.
Ability to identify and close knowledge gaps with stakeholders.
Active listening and the ability to understand callers’ situations.
Accountability for performance outcomes, improvement actions, and attitude.
Ability to work independently in a fast-paced environment and adapt to change with a flexible schedule.
Ability to speak clearly, professionally, and articulately on the telephone.
Ability to learn quickly and apply learned knowledge.
Ability to handle difficult conversations professionally.
Required degrees must be from institutions accredited by the Council for Higher Education Accreditation or equivalent.

Nice To Haves

Customer service experience in a call center environment (required for candidates without a bachelor’s degree).
Experience interacting with auto dealers in a current or past role.
Experience reviewing contracts or legal documents with strong attention to detail.
Experience interpreting existing rules and guidelines and applying them appropriately to make decisions.

Responsibilities

Handle phone calls from stakeholders, spending the majority of work time signed on to the phone system.
Review, validate, and verify information through document review, internet searches, and phone calls to fund compliant deals quickly.
Provide a high level of customer service and maintain good relationships with stakeholders.
Resolve and document dealer inquiries unrelated to the funding process.
Keep dealers’ pipelines open by managing license, title, audit, and inventory issues.
Welcome and onboard new dealers by providing initial funding assistance.
Remain compliant with company policies, processes, and legal guidelines.
Meet attendance requirements outlined in the Operations Attendance Policy and by the department.
Perform other duties as assigned.