Bilingual Credit Analyst - Nevada

Credit Acceptance • Minneapolis, MN

2d • $24 - $28 • Remote

About The Position

Credit Acceptance is a financial services company that accepts assigned contracts from auto dealers. The Bilingual Credit Analyst works in the Dealer Service Center (DSC), helping resolve open requirements on dealership customer applications and assisting dealerships with other needs quickly and compliantly while delivering superior customer service. The position works from home, with occasional planned travel to an office location. Training is virtual for six weeks and includes mandatory travel to the company’s Southfield, Michigan headquarters from February 8–11, 2027; travel expenses are covered.

The role primarily involves handling calls from stakeholders, reviewing and validating information, and helping fund compliant deals. Analysts also respond to dealer inquiries, manage license, title, audit, and inventory issues, and provide initial funding assistance to new dealers. The schedule consists of an eight-hour shift within stated operating hours, includes at least two Saturdays per month with a weekday off, and requires six days a week during peak season. Mandatory overtime applies during peak season and at month end. Training hours are Monday through Friday, 7:00 AM–4:00 PM PST, and time off is not permitted during the training period.

Requirements

• Proficiency in spoken and written Spanish.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to comply with company policies, processes, and legal requirements.
• Ability to work Saturday shifts with an offsetting weekday flex day during the non-peak season.
• Ability to work mandatory overtime during peak season (January through April) and on the last calendar working day of each month.
• High-speed internet connection with a minimum download speed of 15 Mbps.
• Ability to work independently in a fast-paced environment and adapt to change, including maintaining a flexible schedule.
• Ability to speak clearly, professionally, and articulately on the telephone.
• Ability to learn quickly and apply knowledge.
• Ability to handle difficult conversations professionally.
• Ability to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent under adversity.
• Ability to meet the stated schedule requirements, including at least two Saturdays per month and mandatory six-day workweeks during peak season.

Nice To Haves

• Bachelor’s degree.
• Experience interpreting existing rules or guidelines and applying them appropriately to make decisions.
• Experience reviewing contracts or legal documents with strong attention to detail.
• Customer service experience in a call center environment.
• Current or past experience interacting with auto dealers.

Responsibilities

• Handle phone calls from stakeholders, spending the majority of work time signed in to the phone system.
• Review, validate, and verify information through document review, internet searches, and phone calls to help fund compliant deals quickly.
• Provide a high level of customer service and maintain relationships with stakeholders.
• Resolve and document dealer inquiries unrelated to the funding process.
• Manage dealer license, title, audit, and inventory issues to keep dealer pipelines open.
• Welcome and onboard new dealers by providing initial funding assistance.
• Remain compliant with company policies, processes, and legal requirements.
• Perform other duties as assigned and meet department attendance requirements.

Benefits

• 401(k) match
• Adoption assistance
• Parental leave
• Tuition reimbursement
• Medical, dental, and vision coverage
• Uncapped monthly bonus potential, with a target of 25% of base wages earned during the month
• Travel expenses covered for required headquarters training

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed