Credentialed Trainer - Information Services Department

County of Riverside•Moreno Valley, CA

1d•Onsite

About The Position

The County of Riverside’s Information Services Department at Riverside University Health System (RUHS) is seeking a Credentialed Trainer to support healthcare professionals through technology and education. The position provides classroom instruction and hands-on training to new employees on the Electronic Health Record (EHR) system, including EPIC applications. It also supports end users with clinical documentation and workflows, develops and maintains EPIC training materials and tip sheets, troubleshoots system-related issues, and assists with technical project implementations. The trainer coordinates Epic Champion communications and meetings and supports departmental performance-improvement initiatives. The position is based in Moreno Valley and requires travel to RUHS locations throughout Riverside County—including clinics, correctional facilities, and other healthcare facilities—to provide on-site training and elbow-to-elbow support. The work schedule is 9/80: Monday through Thursday, 7:00 a.m. to 4:30 p.m., and every other Friday, 7:00 a.m. to 3:30 p.m. The employee must successfully complete an EHR Credentialing Program and pass the Credentialed Trainer Credentialing Panel for the assigned module within six months of hire.

Requirements

High school graduation or a satisfactory score on a G.E.D. test.
At least one year of experience providing training and technical assistance in the use of an electronic health record software system or solution in a hospital or healthcare organization (Option I); or at least one year planning, organizing, and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization (Option II).
Knowledge of adult-learning and training-program-development principles, methods, and techniques; electronic health records such as EPIC or relevant organizational business software; organization and administration principles; and methods of evaluating training-program effectiveness.
Ability to gather data, reason logically, draw valid conclusions, and make appropriate recommendations; identify and resolve training issues involving an EHR or relevant business software; perform systems analysis and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish effective working relationships; and communicate with people at all organizational levels.
Must successfully complete an EHR Credentialing Program and pass the Credentialed Trainer Credentialing Panel for the assigned module within six months of hire.
A valid California Driver’s License may be required; the position description also states that a valid California Driver’s License is required.
Ability to walk throughout RUHS facilities, including clinics, correctional facilities, and other assigned locations, to provide on-site training and end-user support, with or without reasonable accommodation.
Ability to travel to various RUHS locations throughout Riverside County.

Nice To Haves

Job-related coursework from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field.
Experience working with Epic in a healthcare setting, preferably in an ambulatory or outpatient clinic environment.
Epic Ambulatory module credentialing.
Experience providing classroom instruction, staff training, and technical support.
Experience developing and maintaining training materials, including Epic tip sheets and instructional resources.
Healthcare-setting experience for candidates qualifying under Option II.

Responsibilities

Conduct training for staff in the operation and use of software and application systems.
Prepare and update classroom materials, including lesson plans and curricula; teach users software and application operations in a classroom setting; and recommend improvements to training design, user support, or customer satisfaction.
Maintain technical documentation and procedures for using and navigating software and application systems.
Consult with users about technology, products, and services in the classroom, and administer tests on information provided to users.
Support ongoing course curriculum and end-user training-material development; collaborate with computer-training business partners to maintain training-program effectiveness.
Monitor trouble calls and resolution information, and follow up with end users to ensure timely response and resolution of system issues.
Troubleshoot and coordinate resolutions to system problems; help users report issues outside the training scope to Information Services or an Application Analyst.
Review and test software products, applications, system solutions, and workflows.
Instruct users in software operation and analyze and recommend improvements concerning response time, training design, user support needs, or customer satisfaction.
Support operational staff during go-live and post-live implementations as assigned, and provide in-service training for assigned areas.
Provide end-user support for clinical documentation and workflows, develop and maintain EPIC training materials and tip sheets, assist with technical project implementations, and coordinate Epic Champion communications and meetings.
Travel to RUHS locations throughout Riverside County to provide on-site training and end-user support.