Creative Partnerships, Onboarding and Enablement Manager

OpenAI•San Francisco, CA

1d•$333,000 - $389,000

About The Position

OpenAI’s Creative Partnerships team builds trusted relationships with creators, experts, and organizations to help them explore valuable uses of AI. The team works across OpenAI on partnerships grounded in trust, usefulness, and measurable impact, including product education, partner feedback, and collaborative programs. The Creative Partnerships, Onboarding and Enablement Manager will develop and scale high-touch onboarding and enablement experiences for creators, brands, and institutions. The role helps partners progress from initial curiosity to meaningful, hands-on use of OpenAI products through tailored onboarding, authentic use-case development, and ongoing support. The manager serves as a trusted bridge between external partners and OpenAI teams, translating product capabilities into relevant creative possibilities and bringing partner feedback and cultural insights into the company. The role also develops an operating model that combines personalized partner support with systems that can scale.

Requirements

10+ years of experience in creator or talent partnerships, strategic partnerships, platform partnerships, product enablement, client services, or another highly relationship-driven field.
Experience supporting creators, brands, or other high-profile partners and their representatives.
Ability to build exceptional relationships through the judgment, discretion, and responsiveness required to earn trust over time.
Strong cultural fluency and a nuanced understanding of how creators, talent, platforms, and communities influence one another.
Ability to translate complex or emerging technology into clear, relevant, and inspiring possibilities for non-technical audiences.
Ability to develop authentic use cases around a partner’s real goals rather than applying a one-size-fits-all approach.
Ability to align cross-functional stakeholders, manage dependencies, and create clarity in ambiguous environments.
Effective communication and facilitation skills, including leading intimate working sessions and engaging senior and high-profile audiences.
Hands-on fluency with AI products and curiosity about how they can support creative work, expression, and connection.
Strong program-management discipline, including experience developing workflows, standards, measurement, and scalable resources.
Ability to move between highly personalized partner engagement and the operational work required to deliver it well.
A thoughtful, data-informed approach and ability to distinguish surface-level engagement from durable trust, meaningful adoption, and genuine partnership potential.

Responsibilities

Define the strategy, partner journey, operating model, and quality bar for high-touch onboarding, creating pathways from introduction and education through experimentation, adoption, and long-term engagement.
Design and lead tailored onboarding sessions, workshops, product demonstrations, and ongoing enablement for creators, brands, institutions, and their teams.
Understand each partner’s work and develop authentic use cases aligned with their creative goals, audiences, and values.
Serve as a consistent, trusted point of contact for partners and their representatives, anticipating needs, resolving challenges, and providing thoughtful support with discretion, care, and sound judgment.
Partner with internal teams to explore broader collaborations where there is strong mutual value and authentic alignment.
Bring actionable product feedback, emerging behaviors, creative workflows, and cultural insights to Product, Research, Marketing, Communications, Policy, and other teams.
Help internal stakeholders understand partner needs and identify recurring opportunities or friction points that could inform product development and company strategy.
Create feedback loops that show partners how their perspectives are heard and acted upon.
Develop playbooks, enablement materials, partner briefs, follow-up plans, escalation paths, and reusable resources that balance personalized engagement with repeatable systems.
Establish clear ownership and handoffs across Partnerships, Product, Marketing, Communications, Legal, Policy, and Support as the program scales.
Define and track success measures, including partner engagement, time to activation, depth of use, relationship health, actionable product feedback, and partnership outcomes.
Use qualitative and quantitative insights to improve, expand, and scale the program.