Creative Ops Coordinator

Relay•Toronto, ON

24d•$50 - $100•Remote

About The Position

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses. Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform built for employer SMBs and their finance function internal and external. Ultimately, we make SMBs great with money. We’re looking for a Creative Ops Coordinator to join Relay’s Marketing team on a short-term contract basis. This is a focused, high-impact engagement: you’ll set up and configure our new Asana instance from the ground up, building the project structure, templates, workflows, and dependencies our creative team needs to operate efficiently. If you live and breathe Asana and get genuine satisfaction from turning a blank workspace into a well-oiled machine, this one’s for you.

Requirements

You have deep, hands-on Asana expertise—you’ve built and managed instances, not just used them as a contributor.
You understand how creative and marketing teams work: the kinds of projects they run, the handoffs that break down, and the information they actually need to track.
You ask smart questions upfront, work independently once you have what you need, and deliver clean work on time.
You communicate clearly in writing and can document a system for others to independently consume

Nice To Haves

You’ve implemented Asana for a creative, brand, or marketing team specifically.
You’re familiar with Asana’s advanced features: portfolios, goals, workload, reporting dashboards, and API integrations.
You have experience integrating Asana with other tools—Slack, Google Drive, Notion, or similar.
You’ve done similar ops or systems work in other project management tools (Monday.com, ClickUp, Linear) and can bring a cross-platform perspective.

Responsibilities

Audit our current creative workflow needs through conversations with the marketing and brand team, then translate those into a clear Asana build plan.
Configure our Asana instance from scratch: workspace structure, teams, projects, sections, and naming conventions.
Build project templates for recurring work types—campaigns, video productions, design projects, and podcast episodes.
Set up task dependencies, milestones, and timeline views so the team can see how work flows from brief to delivery.
Create custom fields, rules, and automations that reduce manual status updates and keep projects moving without constant check-ins.
Build intake forms or request workflows so stakeholders can submit work through a consistent, trackable process.
Document how the system works—a clear, practical guide the team can reference after the engagement ends.
Train the marketing team on the setup, answer questions, and make adjustments based on feedback before wrapping.

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