Creative Operations Lead

IQVIA•Montclair, NJ

3d•$77,300 - $193,200•Remote

About The Position

IQVIA Healthcare Communications Group is seeking a Creative Operations Lead to provide structure, accountability, and technical excellence for its shared creative studio. This hybrid leadership and hands-on production role oversees a global design team, studio resources, workflows, and quality across assignments while serving as the primary day-to-day prepress specialist for IHCG agencies. The role leads and mentors designers, manages studio workflow and resource allocation, and prepares accurate, release-ready production files. It ensures deliverables meet creative, brand, regulatory, pharmaceutical formatting, and vendor or publication requirements. The Creative Operations Lead partners with cross-functional teams, coordinates overflow production and external vendors, and develops scalable studio processes while monitoring utilization, budgets, and vendor costs.

Requirements

At least 8 years of experience in studio production, prepress, print production, graphic production, or a related discipline within an agency, studio, or regulated communications environment.
Pharmaceutical or healthcare industry experience is required.
Deep prepress and print-production expertise, including print specifications, color spaces, image resolution, font management, packaging, proofing, and vendor release requirements.
Expert proficiency in Adobe Creative Cloud, particularly InDesign, Illustrator, Acrobat Pro, and Photoshop, as well as PowerPoint.
Exceptional attention to detail and ability to identify technical, formatting, and consistency issues before deliverables reach clients or vendors.
Proven ability to manage high-volume production, multiple priorities, and shifting deadlines while remaining calm and solutions-oriented and balancing quality, speed, resources, and cost.
Strong communication and collaboration skills, including confidence providing clear direction, constructive feedback, and technical guidance.
Proactive, continuous-improvement mindset and ability to identify process gaps, recommend efficiencies, and help scale studio capabilities.
Must reside in the country where the position is posted to be eligible for the remote role.

Nice To Haves

At least 3 years of experience leading or managing creative production resources, including designers, production specialists, and remote or global teams.
Bilingual proficiency in English and Spanish.
Figma experience.
Experience with project-management and workflow tools.
Familiarity with presentation production and digital asset delivery.

Responsibilities

Lead, mentor, and manage a team of 4+ global designers, setting expectations for quality, responsiveness, utilization, accountability, and studio coverage.
Manage daily studio workflow, resource allocation, project assignments, and priorities across IHCG to support clear prioritization and on-time delivery.
Serve as the day-to-day prepress specialist, preparing and releasing accurate, production-ready mechanicals and final files across assigned brands.
Conduct quality-control checks for bleeds, trims, safety, dielines, resolution, fonts, links, image integrity, color accuracy, file packaging, and pharmaceutical formatting, including legal copy, fair balance, footnotes, references, and superscripts.
Ensure deliverables align with approved creative, brand guidelines, regulatory expectations, and vendor or publication specifications.
Review print and digital proofs, identify production risks, recommend solutions, and confirm final-file accuracy before release.
Partner with Creative, Account, Project Management, Operations, and Production teams to forecast workload, resolve bottlenecks, improve workflow visibility, and meet deadlines without compromising quality.
Serve as the primary point of contact for overflow creative production and coordinate with external vendors as needed.
Develop and maintain studio processes, templates, naming conventions, archival standards, and quality-control measures to improve speed, consistency, efficiency, and scalability while minimizing rework and vendor issues.
Monitor studio utilization, budgets, and vendor costs, identifying opportunities to improve efficiency and expand capabilities as business needs evolve.
Foster collaboration, continuous improvement, operational excellence, and cross-functional partnership across IHCG.
Build a scalable studio model that supports business growth while maintaining creative quality, brand integrity, strong team utilization, and consistent production standards.