Creative Operations Specialist

Primrose School Franchising Company • Atlanta, GA

9d

About The Position

The Creative Operations Specialist supports the execution of vendor programs, creative production workflows, and marketing operations processes. Working with internal stakeholders, schools, creative teams, and approved vendors, the role helps ensure projects, programs, and deliverables are completed accurately, efficiently, and in alignment with brand standards.

The position coordinates creative intake, project schedules, communications, and approvals; monitors timelines and escalates risks; supports video and photo production logistics; and coordinates school marketing requests from intake through completion. It also manages coordination with approved vendors, including quotes, proofs, schedules, fulfillment, documentation, and performance escalations.

The role coordinates apparel, merchandise, print, signage, and direct mail programs, including launches, special orders, replenishment, and program updates. Administrative work includes maintaining project records and operational resources, supporting reporting and workflow improvements, processing invoices, tracking expenses, assisting with budget reconciliation, coordinating contract documentation and renewals, and providing first-level Help Desk support.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience supporting project management, production management, marketing operations, creative operations, vendor management, or a related field.
• Experience working with print production, promotional products, apparel programs, or related marketing services.
• Strong organizational, communication, and problem-solving skills.
• Experience coordinating multiple projects and stakeholders simultaneously.
• Strong written and verbal communication skills with a service mindset.
• Familiarity with creative workflows, project management processes, and brand standards.

Responsibilities

• Coordinate creative intake, project schedules, stakeholder communications, and approvals for studio and marketing requests.
• Monitor project timelines and escalate risks, delays, or resource constraints as needed.
• Support video and photo production activities, including releases, casting logistics, and payment processing.
• Coordinate Special Marketing Request workflows and support project execution from intake through completion.
• Serve as a point of contact for school marketing requests and facilitate stakeholder reviews and approvals.
• Coordinate with approved vendors on quotes, proofs, production schedules, fulfillment activities, and marketing asset approvals.
• Maintain vendor documentation and escalate performance concerns or opportunities to leadership.
• Coordinate apparel, merchandise, print production, signage, and direct mail programs in alignment with brand standards.
• Support product launches, special orders, replenishment activities, and program updates.
• Maintain project records, documentation, and operational resources within project management and digital asset management systems.
• Support reporting, process documentation, and workflow improvement efforts.
• Process invoices, track program expenses, and assist with budget reconciliation activities.
• Coordinate contract documentation and renewal processes with internal partners.
• Provide first-level support for Help Desk requests and inquiries.

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance
• Commission or bonuses based on personal and company performance
• 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School
• Vision insurance for eligible full-time team members
• Company-provided life insurance
• Employee Assistance Program
• Flexible work-from-home options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level