About The Position

The Bartender & Tour Guide serves as an ambassador for the guest experience, providing beverage service and engaging tours of the property, facility, or operation. Bartending is the primary responsibility, with a focus on a welcoming atmosphere, quality beverage preparation, and outstanding guest service. During designated tour times, the employee leads informative and entertaining tours highlighting the company's history, products, operations, and brand story. The ideal candidate is personable, knowledgeable, service-oriented, and passionate about creating memorable guest experiences. Wednesday–Sunday shifts are available, with Fridays and Saturdays required. Compensation is $18.00 per hour plus tip eligibility.

Requirements

  • High school diploma or equivalent.
  • Strong communication and public speaking skills.
  • Ability to engage groups of varying sizes and demographics.
  • Valid alcohol server certification, or ability to obtain one.
  • Ability to work evenings, weekends, holidays, and special events.
  • Strong customer service and interpersonal skills.
  • Professional appearance and demeanor.

Nice To Haves

  • Previous bartending or hospitality experience.
  • Knowledge of beer, wine, spirits, cocktails, or company products.
  • Experience as a tour guide, educator, museum docent, winery guide, brewery guide, or hospitality host.
  • Knowledge of the local tourism and hospitality industry.
  • Experience with POS systems and reservation platforms.
  • Additional language skills.

Responsibilities

  • Prepare and serve alcoholic and non-alcoholic beverages according to company recipes and service standards.
  • Create a welcoming and engaging bar experience through exceptional customer service.
  • Verify guests' ages and comply with alcohol service laws and company policies.
  • Accurately process guest transactions using the point-of-sale (POS) system.
  • Maintain clean and organized bar, service, and guest seating areas.
  • Monitor inventory and assist with stocking, ordering, and replenishing supplies.
  • Follow food safety, sanitation, and responsible beverage service standards.
  • Build guest relationships through product knowledge, recommendations, and personalized service.
  • Support special events, tastings, and hospitality programs as assigned.
  • Collaborate with hospitality, culinary, and operations team members.
  • Lead scheduled tours professionally, engagingly, and entertainingly.
  • Share information about the company's history, products, operations, heritage, and brand values.
  • Deliver accurate and consistent messaging aligned with company standards.
  • Answer guest questions and create interactive experiences that enhance visitor engagement.
  • Maintain awareness of guest safety during tours.
  • Assist with tour reservations, guest check-in, and group coordination.
  • Promote products, services, memberships, events, and retail offerings when appropriate.
  • Gather guest feedback and communicate opportunities to improve the visitor experience.
  • Represent the company as a knowledgeable and positive brand ambassador.

Benefits

  • Tip eligibility
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