CRA Case Worker

Acacia Network•New York, NY

2d•$0 - $27

About The Position

Under the supervision of the Promesa Community Residence Assistant Director and Shift Supervisor, the Community Residence Aide (CRA) provides residents with high-quality care in a therapeutic environment. The role involves a wide range of daily living and supportive tasks, with care tailored to the assigned unit. The CRA follows policies, procedures, and regulations established by the New York State Office of Mental Health and Acacia Network to support resident safety and program compliance. Reasonable accommodations may be made for individuals with disabilities as defined by the ADA. Shifts are 7 a.m.–3 p.m. and 3 p.m.–11 p.m.

Requirements

Associate degree or higher.
Significant desire to work with people experiencing mental illness and help them improve their lives.
Positive attitude and excellent customer service skills.
Ability to work well within a team and contribute positively.
Excellent documentation skills, ability to meet deadlines, and ability to follow protocol.
Comfort working in a culturally diverse environment.

Nice To Haves

Three years of experience in Human Services or Behavioral Health.

Responsibilities

Conduct intake assessment planning, service coordination, service provision, and discharge planning.
Provide assertiveness and self-advocacy training to promote residents’ ability to make life changes and increase self-awareness.
Assist residents with developing daily living skills.
Coordinate services between the program and primary health and clinical care teams.
Assist with record keeping, monitoring, storage, and supervision related to the self-administration of medication.
Manage incidents as needed while following the organization’s Incident Reporting Policy.
Assist with mental health projects in accordance with company policies, contracts, and applicable laws and regulations.
Support skill-development activities that help clients gain and use skills needed for employment or educational opportunities.
Help residents develop social skills intended to reduce isolation and withdrawal.
Maintain and develop work-related knowledge and skills through continuous learning, in-services, workshops, seminars, conferences, and related activities.
Provide services related to dressing, personal hygiene, grooming, food selection or preparation, cleaning, laundry, environmental maintenance, budgeting, and money management.
Ensure restorative services are provided in a timely manner.
Ensure compliant documentation in charts and other program areas.
Perform other duties as assigned.