CPT Estate Manager

DFI Resources • Beverly Hills, CA

7d • $120,000 - $160,000 • Onsite

About The Position

The House Manager oversees the day-to-day operations of a private residence, ensuring exceptional standards of service, organization, and presentation. The role leads a household team and collaborates with internal partners to provide a seamless experience for the principals, family, and guests.

The manager oversees residence readiness and upkeep, establishes household standards and routines, leads and develops three household staff, and coordinates closely with facilities and other internal teams. The role also manages vendors and contractors, household projects, documentation, procurement, administrative operations, and support for guests and events. It requires discretion, confidentiality, professionalism, sound judgment, and flexibility as household needs evolve.

The position is based in a family home and involves moderate travel, including local and domestic travel. Driving a personal vehicle to local properties and vendor sites is required. The work environment is fast-paced, with a usually moderate noise level. Physical demands include frequent bending, reaching, twisting, turning, pushing, and pulling; moving furniture or equipment as needed; occasional lifting of up to 15 pounds; and close vision for desktop computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DFI is a private property management company focused on providing Service Excellence. It describes its culture as team-oriented and offers programs intended to develop employees as whole people and encourage a balanced lifestyle. Candidates must complete a background check and drug test before employment. DFI is an equal opportunity employer and prohibits discrimination and harassment.

Requirements

• A college degree in Hospitality or a related field and five years of management experience, or a combination of education, licensing, specialized training, and experience demonstrating the ability to perform the duties.
• Exceptional interpersonal communication skills and a positive attitude.
• Experience in administrative support, scheduling, and general office procedures.
• Excellent knowledge of general office procedures, advanced smartphone knowledge, and computer skills.
• Excellent time-management skills and the ability to organize and coordinate multiple projects with available resources.
• Keen attention to detail, honesty, adaptability, dependability, and willingness to perform hands-on work.
• Ability to maintain strict confidentiality and professionalism.
• Valid driver’s license and good driving record.
• Ability to drive a personal vehicle to local properties and vendor sites.
• Ability to meet the stated physical demands, with reasonable accommodations as applicable.

Nice To Haves

• Private estate, hotel, hospitality, or museum experience.
• Previous experience as a personal assistant or in a similar role.

Responsibilities

• Oversee the daily operation, maintenance, organization, functionality, and presentation of the residence.
• Conduct regular walkthroughs, identify maintenance, housekeeping, presentation, inventory, and service needs, and ensure timely resolution.
• Establish and maintain household service standards, operating procedures, and routines.
• Anticipate household and principal needs and identify opportunities to improve efficiency, service, organization, and operations.
• Lead and develop a team of three household staff, setting expectations and fostering communication, accountability, consistency, and exceptional service.
• Oversee staff schedules, daily priorities, performance, training, and workflow to ensure appropriate coverage.
• Coordinate household priorities, projects, preventative maintenance, and residence readiness with the Facilities Manager, Lead Housekeeper, and other internal team members.
• Foster cross-functional communication and collaboration between household staff and internal departments.
• Oversee household projects from planning through completion, defining scopes, timelines, budgets, responsibilities, and outcomes with internal stakeholders.
• Source, vet, schedule, and manage outside vendors and contractors.
• Negotiate vendor agreements and review contracts, proposals, and invoices for accuracy, quality, scope, and budget adherence.
• Ensure vendors and contractors provide required documentation, including Certificates of Insurance and confidentiality agreements, before work begins.
• Monitor project schedules, deliverables, budgets, and workmanship; communicate progress, risks, and changes to stakeholders.
• Maintain organized records of vendors, contracts, warranties, service agreements, projects, and property documentation.
• Assist with preparation and management of the household operating budget, monitor expenditures, review invoices, and recommend spending and operational priorities.
• Maintain household records, files, inventories, and documentation; oversee procurement of supplies and specialty items.
• Coordinate package and mail management, deliveries, household purchasing, and other administrative requirements.
• Prepare the residence for principals, family members, and guests, attending to presentation, comfort, preferences, and service standards.
• Coordinate preparations for guests, dinners, special occasions, and events with internal teams and external vendors.
• Provide operational support for special events and daily household functions as required.
• Maintain discretion, confidentiality, professionalism, sound judgment, and flexibility when handling sensitive information and changing household needs.
• Adhere to and ensure compliance with relevant OSHA safety regulations and company policies, and serve as a role model in following policies.

Benefits

• Competitive salary and performance-based bonus program.
• 100% employer-paid medical, dental, and vision insurance for employees and their dependents, with participation in the Wellness Incentive Program.
• 401(k) with matching.
• Generous vacation and personal time off allowance.
• Charitable donation matching program.
• Training and development opportunities.
• Programs and activities to encourage a balanced lifestyle.
• Fun, team-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager