CPT Relationship Manager (Hybrid)

American Medical Association • Chicago, IL

10d • $87,394 - $115,797 • Hybrid

About The Position

The American Medical Association (AMA), a nonprofit professional association for physicians, is hiring a CPT Relationship Manager for its Coding & Reimbursement team. This hybrid position is based in the AMA’s Chicago office and requires three days per week in the office.

The CPT Relationship Manager manages external stakeholder relationships and coordinates routine inquiries and consulting on behalf of CPT leadership. The role supports continuous, proactive engagement with medical specialty societies, physician leaders, hospital and health system associations, and medical device and health technology organizations. It captures and synthesizes stakeholder feedback about CPT processes and products, organizes input for tracking and process improvement, and works across AMA business units and with external stakeholders to build a durable stakeholder engagement function for the CPT program.

The role is exempt. The stated salary range is $87,394–$115,797, and employees are also eligible to participate in an incentive plan. Pay within the range depends on factors including business considerations, geographic location, and candidate qualifications.

Requirements

• Bachelor’s degree required.
• At least 5 years of work experience in an operations or project management/implementation role.
• Demonstrated experience with health systems or health care.

Responsibilities

• Own specialty society coordination, coalition tracking, congressional inquiry routing, and partner engagement tracking.
• Respond to inbound contacts and maintain regular proactive outreach to stakeholders.
• Establish and maintain the CPT stakeholder database, including relationship history, open issues, engagement owners, and response and issue-closure tracking.
• Represent AMA and CPT with medical specialty societies, physician organizations, hospital associations, and medical device and health technology organizations, including at some external events; communicate established CPT processes, answer routine process questions, and provide status updates and information about what to expect from the process.
• Address complex CPT process and policy questions as needed.
• Escalate unsettled policy matters to the VP or CPT Panel Director and prepare background information and recommendations.
• Prepare stakeholder briefing materials for the VP and CPT leadership before executive engagements and track resulting action items to completion.
• Capture stakeholder feedback about CPT processes and products across meetings, inquiries, and formal channels, synthesizing input across sources to identify recurring friction and emerging themes.
• Document, analyze, and report stakeholder issues and feedback related to the CPT process to AMA leadership on a recurring cadence.
• Assess CPT operational processes against stakeholder experiences, develop recommendations for change, and carry them through implementation with responsible internal owners.
• Document standard operating procedures for stakeholder-facing workflows.
• Contribute, with CPT analytics support, to a quarterly trend report summarizing stakeholder sentiment, emerging issues, and recommended responses.
• Collaborate with Advocacy on congressional inquiry tracking, coordination of external representation, and RUC-related issues.
• Collaborate with MMX as needed to manage specific members and website issues.
• Collaborate with CPT Panel Support, CPT Informational Services, and CPT Analytics teams as needed to develop change recommendations.
• Work with the Sr CPT Regulatory & Communications Manager on external communications related to messaging and process changes.
• Perform other responsibilities as assigned.

Benefits

• Eligibility to participate in an incentive plan.
• The posting refers applicants to the AMA’s benefits offerings but does not specify the individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level