CPT Relationship Manager (Hybrid)

American Medical Association•Chicago, IL

3d•Hybrid

About The Position

The American Medical Association (AMA), a nonprofit professional association of physicians, is hiring a CPT Relationship Manager for its Coding & Reimbursement team. This hybrid role is based at the AMA’s Chicago office and requires working in the office three days per week. The position manages external stakeholder relationships for the CPT program, including engagement with medical specialty societies, physician leaders and organizations, hospital and health system associations, and medical device and health technology organizations. It coordinates routine inquiries and consultants on behalf of CPT leadership, captures and synthesizes stakeholder feedback, and organizes input for tracking and process improvement. The role works across AMA business units and with external stakeholders to build a durable stakeholder engagement function. The position is exempt and offers a salary range of $87,394–$115,797. Employees are also eligible to participate in an incentive plan. Salary within the range depends on business considerations, geographic location, and candidate qualifications, including skills, education, and experience. The AMA describes its culture as inclusive and people-first, supports employee professional development, and is dedicated to social responsibility. The AMA is an equal opportunity employer.

Requirements

Bachelor’s degree required.
At least 5 years of work experience in an operations or project management/implementation role.
Demonstrated experience with health systems or health care.

Responsibilities

Own specialty society coordination, coalition tracking, congressional inquiry routing, and partner engagement tracking.
Respond to inbound contacts and initiate and maintain regular proactive outreach to stakeholders.
Establish and maintain the CPT stakeholder database, including relationship history, open issues, engagement owners, and response and issue-closure tracking.
Represent AMA and CPT with medical specialty societies, physician organizations, hospital associations, and medical device and health technology organizations, including at some external events; communicate established CPT processes, answer routine process questions, and provide status updates and information about what to expect from the process.
Address complex CPT process and policy questions as needed; escalate unsettled policy matters to the VP or CPT Panel Director and prepare background information and recommendations.
Prepare stakeholder briefing materials for the VP and CPT leadership before executive engagements and track resulting action items to completion.
Capture stakeholder feedback about CPT processes and products across meetings, inquiries, and formal channels, and synthesize input to identify recurring friction and emerging themes.
Document, analyze, and report to AMA leadership on stakeholder issues and feedback related to the CPT process on a recurring cadence.
Assess CPT operational processes against stakeholder experiences, develop recommendations for change, and carry them through implementation with responsible internal owners.
Document standard operating procedures for stakeholder-facing workflows.
Contribute to a quarterly trend report developed with CPT analytics support, summarizing stakeholder sentiment, emerging issues, and recommended responses.
Collaborate with Advocacy on congressional inquiry tracking, coordination of external representation, and RUC-related issues.
Collaborate with MMX as needed to manage specific member and website issues.
Collaborate with CPT Panel Support, CPT Informational Services, and CPT Analytics teams as needed to develop change recommendations.
Work with the Sr CPT Regulatory & Communications Manager on external communications related to messaging and process changes.
Perform other responsibilities as assigned.