Administrative Specialist

Aston Carter•Overland Park, KS

9d•$18 - $18•Onsite

About The Position

The Coverage Administration Specialist processes premiums, billing changes, and coverage updates while providing service to insureds and employers. The role uses knowledge of insurance products, certificates of insurance, internal computer systems, and departmental procedures to support existing business. In a collaborative team environment, the specialist ensures the timely collection, processing, and accounting of premiums and performs non-medical administrative functions for the underwriting and coverage administration department. The position is based in Overland Park, Kansas. The description states that work begins in the office and transitions to a hybrid schedule, typically three days in the office and two days remotely, Monday through Friday. It also describes the role as fully onsite. The work takes place in a professional office setting and uses computer-based systems, Microsoft Office, and internal insurance administration platforms. The role follows standard business hours and collaborates closely with the coverage administration team and other internal departments. It is initially structured as a three-month contract, with the potential to become a permanent opportunity, and reports into the coverage administration leadership structure.

Requirements

At least 1 year of office, administrative, or data entry experience.
High school diploma or equivalent.
Proficiency in data entry, with strong accuracy and attention to detail.
Experience providing administrative support in a clerical or office environment.
Ability to process invoices and billing-related documentation accurately.
Competence using Microsoft Office applications for daily administrative tasks.
Ability to follow established procedures and guidelines for posting premiums, processing changes, and maintaining records.
Strong organizational skills to manage multiple tasks, activities, and deadlines.
Effective written and verbal communication skills for interacting with internal staff, agents, and external stakeholders.

Nice To Haves

Experience in an insurance or coverage administration environment.
Experience in order entry, typing, and general administration.
Familiarity with processing terminations, reactivations, and billing changes.
Ability to interpret and apply program-specific guidelines and procedures for group and individual coverage.
Comfort working with contact management systems to track and complete activities.
Ability to work effectively in a team atmosphere and leverage peers' expertise.

Responsibilities

Perform Coverage Administration Specialist duties in accordance with department quality and production standards.
Post premium payments according to department guidelines and balance individual posting totals against check totals received for deposit.
Review premiums requiring further investigation before posting and determine appropriate handling.
Follow up on payment information by generating letters, updating system information, or referring items to appropriate staff.
Correct, modify, and reprocess billing statements and invoices for client-requested changes, including terminations, reactivations, and other billing adjustments.
Review applications to add employees and dependents to existing group coverage or to create and maintain individual coverage, and determine actions based on program-specific guidelines and procedures.
Update internal systems with accurate coverage and billing information, and make calls or prepare written correspondence to support account changes.
Review and process returned mail, address and name changes, waiting-period changes, COBRA updates, and other routine correspondence.
Audit group cases, including anniversary reviews, by comparing census information with State Quarterly Unemployment Tax Reports to assess participation requirements and take appropriate action when requirements are not met.
Process Contact Management open activities within 48 hours to ensure timely follow-up and resolution.
Assist with agent reports, including the 30-Day Transmitted Appointment list, 30-Day Pending list, and Expired License report.
Provide non-medical administrative support to the underwriting and coverage administration department as needed.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical Illness, Accident, and Hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life insurance and AD&D coverage for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, which may include PTO, vacation, or sick leave, if eligible.