Administrative Specialist

University of New Hampshire•Plymouth, NH

7d•$20 - $33•Onsite

About The Position

Plymouth State University is hiring an Administrative Specialist for its School of Health. Under the general supervision of the School Director, this position provides academic, human resources, finance, and other administrative support to faculty, staff, and students. The role helps ensure smooth School operations through the appropriate application of institutional policies, procedures, rules, and regulations, and contributes to the stability of the School’s operational structure. The Administrative Specialist provides administrative leadership in collaboration with the School Director and Academic Operations Manager (AOM), while working with colleagues in other Schools and University support offices. The Director, Administrative Specialist, and AOM operate as a team, and duties may extend beyond those listed. The position is dynamic and requires flexibility. The role’s responsibilities are divided among academic and financial support (70%), student support (20%), and admissions, enrollment management, and retention (10%). Some admissions events may take place outside regular work hours. The position is located in Plymouth.

Requirements

High school diploma and at least two years of administrative support experience in any setting.
Strong interpersonal and collaboration skills, including the ability to work effectively with faculty, staff, administration, students, and external stakeholders.
Ability to establish and maintain effective working relationships across campus and with the general public.
Ability to work independently and as part of a team.
Ability to work in a high-volume, fast-paced environment with frequent changes and interruptions.
Strong problem-solving and customer service skills.
Appropriate professional behavior.
Ability to maintain confidentiality about sensitive issues.
Effective written and verbal communication skills.
Ability to understand and support budget management.
Proficiency with computers and standard software, such as Microsoft 365.
Ability and willingness to learn enterprise resource planning systems, such as Banner and Workday, and other applications needed for School support duties.
Self-motivation and commitment to continued self-improvement.
Willingness to be flexible as responsibilities may extend beyond those listed.
Applicants must submit a resume/CV and cover letter; applications missing required items may not move forward.

Nice To Haves

A high school diploma with five years of support experience, or a bachelor’s or higher degree with academic support experience in a higher education setting.
Office management experience.

Responsibilities

Serve as the primary contact between the School and non-School offices and services, including Admissions, ACAC, Communications and Marketing, Advancement, Student Life, the Registrar’s Office, and Student Financial Services.
Participate in monthly leadership meetings with OAA.
Work with the Director on the School’s operational and academic needs, including serving as a primary OAA contact for operational tasks and problem solving.
Plan course schedules, including faculty and TL assignments.
Prepare faculty workload and overload reports for OAA.
Manage low-enrolled courses, coordinating with OAA and communicating with the Registrar’s Office, instructors, and affected students when courses are cancelled.
Assist with School and programmatic work plans, program reviews, fee management, and other academic projects.
Support onboarding of new full-time and part-time faculty.
Plan monthly School-wide meetings and academic-year retreats with support from the AOM.
Provide oversight of the budget, manage budget requests, and help write and facilitate appropriate SPA/MOU contracts.
Provide schedules to the AOM for entry into the PSU scheduling platform and review the schedules entered in the system before registration begins.
Develop and maintain an online repository of records required for program accreditation and assessment.
Develop and manage the School’s SharePoint site to support internal communications and project management.
Coordinate budget planning and management processes with assistance from the AOM.
Manage responsibilities associated with the assigned location, particularly when the AOM and Administrative Specialist are based in different buildings.
Potentially advise new and continuing majors in appropriate programs, subject to review and approval by the Provost or Associate Provost.
Support and manage curricular changes with the School Director.
Keep current with best practices and tools for student support.
Serve with the School Director as signatory authority for student requests, changes of major, and academic minor or certificate declarations.
Serve as a first point of contact or support the Director with student and faculty complaints, fair grading issues, and academic integrity violations.
Support program faculty participation in admissions events and participate in events such as Open Houses and Accepted Student Days.
Support the School’s undergraduate and graduate admissions, enrollment, and retention initiatives.
Work with Admissions on student materials and admissions tours in collaboration with School faculty and staff.
Plan for course and enrollment needs for graduate and undergraduate offerings with the Director.