Courtesy Clerk

Yoke's Fresh Markets•Ponderay, ID

24d•Onsite

About The Position

The Courtesy Clerk provides pleasant and efficient checkout service by engaging guests and delivering welcoming, professional hospitality. The role includes helping guests with purchases and inquiries, promoting products and current offers, bagging and carrying groceries, maintaining checkout supplies, retrieving carts, returning or disposing of products, and completing routine cleaning and maintenance. Associates are expected to arrive reliably for assigned shifts, communicate clearly, follow safety practices, support new associates, and contribute to the company’s shared values and success. The job has no formal supervisory responsibilities, though associates are encouraged to demonstrate leadership through their work. The position requires the ability to perform essential duties with reasonable accommodation where needed. Work involves prolonged standing, walking, frequent handling and movement of items, and occasional exposure to outdoor weather. The noise level is usually moderate. Associates receive company-provided training, including guest service, safety, food handler safety, and other listed training. Associates under 18 are restricted from operating or cleaning specified equipment and from cleaning chemical or biological spills.

Requirements

Able to perform each essential duty sufficiently; reasonable accommodations may be made for individuals with disabilities.
Education and/or experience: less than high school education; or up to one month of related experience or training; or an equivalent combination.
Able to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
Communicate effectively and pleasantly with guests, vendors, and fellow associates.
Perform mathematical tasks involving American money and units of weight and volume.
Use common-sense understanding to follow written or oral instructions and manage problems involving several concrete variables in standardized situations.
Obtain Washington State Minor Work authorization if working in Washington State and under 18.
Hold a valid driver’s license or state identification card.
Meet the physical demands of the position, including prolonged standing and lifting or moving items up to 50 pounds occasionally.
Follow applicable safety expectations, including ergonomic and lifting practices, chemical hazard awareness, lockout/tag-out procedures, and emergency protocols.

Nice To Haves

Optional Hepatitis A vaccination provided by Yoke’s Pharmacy.

Responsibilities

Report for assigned shifts on time and regularly, communicate clearly, and be prepared to provide excellent service.
Promote sales through guest conversations, product recommendations, and information about current promotions and services.
Acknowledge and assist guests by packing or delivering purchases, checking prices, and answering inquiries.
Perform routine store maintenance and cleaning as needed.
Bag grocery orders and carry orders to customers’ vehicles using a shopping cart.
Restock bags and other check-stand supplies.
Retrieve shopping carts from the parking lot and cart corral.
Return unsold products to shelves or properly dispose of unsalable products.
Mentor new associates and associates new to the department or task, supporting a positive learning environment.
Understand and use “This One’s On Us” cards to improve the guest experience.
Participate in the store’s accident-reduction plan, monitor potential hazards, use safe lifting techniques, and understand machinery safety features and restrictions, evacuation procedures, and robbery policy.
Follow company safety standards, use required personal protective equipment, observe applicable safety procedures, and report accidents within 24 hours.
Associates under 18 must not operate, set up, adjust, repair, or clean the listed restricted equipment, or clean chemical or biological spills.

Benefits

Employee Assistance Program (EAP), 100% company paid.
Employee Stock Ownership Plan (ESOP), 100% company paid; allocations begin at age 21 and vest according to years of credited service.
Daily Pay option to receive pay on the day worked.
401(k), eligible at age 16, with company matching up to 4% if elected.
Medical, dental, vision, and life insurance; employer pays the majority of the premium, and a no-deductible medical option is available.
Health Savings Account (HSA), depending on plan selected.
Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day; worked holidays are paid at time and a half.
Three days of bereavement pay.
Three days of jury pay.
Company-paid premium for Paid Family & Medical Leave.
Paid Sick & Safe Leave, earned at one hour for every 40 hours worked.