Courtesy Clerk

Yoke's Fresh Market (Yoke's Fresh Markets)•Spokane Valley, WA

12d

About The Position

The Courtesy Clerk provides a pleasant and efficient checkout experience by engaging guests and delivering welcoming, professional service. The role supports store operations through checkout assistance, bagging and carrying out groceries, maintaining check stands and shopping carts, and helping keep the store clean and safe. Associates are expected to uphold the company’s values and mission, contribute to sales and company growth, represent the company positively, and support shared success as employee-owners. The position has no formal supervisory responsibilities, though associates are encouraged to demonstrate leadership and may mentor new associates. The position requires the ability to communicate pleasantly with guests, vendors, and coworkers; follow written and oral instructions; and use basic money, weight, and volume measurements. Work involves prolonged standing and varied physical activity, including walking, reaching, climbing, balancing, stooping, kneeling, crouching, and crawling. Associates continuously lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. The work environment may include occasional exposure to outside weather, and noise is usually moderate. Yoke’s provides training in active-shooter response, courtesy skills, food-handler safety, HIPAA, late-night retail safety, store safety orientation, and guest service. Hepatitis A vaccination is optionally provided by Yoke’s Pharmacy. Associates are expected to follow safety standards, use protective equipment where required, and report accidents within 24 hours. Additional restrictions apply to associates under 18, including restrictions on operating or cleaning specified equipment and handling chemical or biological spills.

Requirements

Education and/or experience: less than high school education; or up to one month of related experience or training; or an equivalent combination of education and experience.
Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
Communicate effectively and pleasantly with guests, vendors, and fellow associates.
Use mathematical skills involving American money and weight and volume measurements.
Use common-sense understanding to follow written or oral instructions and manage problems involving several concrete variables in standardized situations.
Valid driver’s license or state ID card.
Washington State minor work authorization if working in Washington State and under 18 years old.
Meet the physical demands of the role, including prolonged standing, varied movement and handling tasks, and lifting or moving up to 50 pounds occasionally.
Follow applicable safety standards and report accidents within 24 hours.

Responsibilities

Report for assigned shifts on time and regularly, communicate clearly, and be prepared to provide excellent service.
Promote sales through guest conversations, product recommendations, and information about current promotions and services.
Acknowledge and assist guests by packing or delivering purchases, checking prices, and answering inquiries.
Perform routine store maintenance and cleaning as needed.
Bag grocery orders and carry them to customers’ vehicles using a shopping cart.
Restock bags and other check-stand supplies.
Retrieve shopping carts from the parking lot and cart corral.
Return unsold products to shelves or properly dispose of products that cannot be sold.
Mentor new associates and associates learning a new department or task, helping ensure a positive learning environment.
Understand and use “This One’s On Us” cards to improve the guest experience.
Participate in the store’s accident-reduction plan by monitoring displays for hazards or instability, using safe lifting techniques, and understanding machinery safety features and restrictions, evacuation procedures, and robbery policy.
Perform assigned duties honestly and in a manner that upholds the company’s integrity.

Benefits

Employee Stock Ownership Plan (ESOP), 100% company paid
DailyPay, with the option to receive pay on the day worked
401(k), eligible at age 16, with company matching up to 4% if elected
Medical, dental, vision, and life insurance, including a no-deductible medical option
Company-paid life insurance for full-time associates working 30 hours
Voluntary insurance products
Health Savings Account (HSA)
Paid holidays
Vacation time
Bereavement and jury duty pay
Paid Sick & Safe Leave, earned at one hour for every 40 hours worked
Paid Family & Medical Leave
Employee Assistance Program (EAP)
Optional Hepatitis A vaccination provided by Yoke’s Pharmacy