Courtesy Clerk

Harmons•Salt Lake City, UT

About The Position

The Courtesy Clerk provides exceptional customer service to Harmons’ customers. The role includes bagging groceries according to customers’ needs, helping customers with ice, rock salt, and propane, assisting customers to their vehicles and loading groceries, retrieving and gathering carts, handling front-end go-backs, cleaning check stands, and performing general custodial duties throughout the store. The clerk helps ensure the store meets company appearance standards, completes assigned tasks efficiently, sets a professional and positive example, and assists as needed to support the success of the store.

Requirements

Basic math skills.
Understanding of proper bagging techniques.
Enjoy working with and handling grocery products.
Passion for customer service.
Ability to interpret policies and procedures.
Excellent organization and planning skills.
Solid verbal and listening communication skills to communicate effectively with diverse groups of people.
Ability to accept constructive review and be accountable for personal and team success.
Integrity, a positive attitude, a mission-driven and self-directed approach, and a demonstrated commitment to Harmons’ mission and collaborative work.
Continually strive to be product-minded, customer-minded, personnel-minded, detailed, forward-focused, and consistent.
Ability to work weekends, evenings, and holidays.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform repetitive-motion tasks requiring eye, hand, and foot coordination; and hear and respond to customer inquiries.
Ability to stand, walk, and bend throughout the workday and maneuver objects weighing up to 40 pounds.

Responsibilities

Follow established departmental and store policies and procedures.
Bag customers’ groceries efficiently and according to their individual needs.
Clean check stands and stock them with paper, plastic, and reusable bags.
Help ensure the store is cleaned daily and meets company appearance standards.
Deliver excellent customer service.
Perform custodial duties throughout the store, including cleaning restrooms, spills, shelves, displays, and employee areas.
Handle front-end go-backs.
Assist customers out of the store and load groceries into their vehicles.
Retrieve carts from outside and bring them into the store.
Assist customers with ice, rock salt, and propane.
Complete assigned tasks efficiently and in a timely manner.
Set a professional and positive example for others.
Assist as needed to ensure the success of the store as a whole.
Perform other job-related duties as assigned.