Courtesy Clerk/Grocery Bagger

The Kroger Co.•Loganville, GA

10d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role bags groceries, assists customers at checkout and with loading purchases, maintains store and parking-lot cleanliness, returns merchandise and carts, supports shelf conditioning and seasonal displays, and helps customers and cashiers locate products and check prices. The associate follows food-safety and safety procedures, reports unsafe conditions and equipment requiring repair, and complies with applicable laws and company guidelines. The role also involves supporting customers of varying ages and needs, cooperating in a fast-paced environment, and handling conflict in a reasonable, cooperative manner.

Requirements

Customer service skills.
Effective communication skills.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while ensuring items are not damaged.
Follow best practices for bagging groceries in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect or pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.