Courtesy Clerk/Grocery Bagger

The Kroger Co. • Tomball, TX

10d • Onsite

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role bags groceries, assists customers with merchandise and car loading, maintains store and parking-lot cleanliness, and supports store operations by returning merchandise, gathering carts, locating products, and conducting price checks. It also involves following safety and food safety procedures, inspecting equipment, and helping customers feel welcome and appreciated. The position requires working cooperatively in a fast-paced environment, handling conflict constructively, acting with honesty and integrity, following directions, and assisting minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted, and applicants may be contacted when a suitable position becomes available.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout, aiming to place at least five items in each bag without damaging them and following best practices for reusable, plastic, and paper bags.
• Assist with removing customers' merchandise from the bottom of the cart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning and return merchandise to store shelves.
• Inform customers of grocery specials.
• Gather carts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot; clean all areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Understand the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Answer customer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
• Comply with local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage options, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed