Courtesy Clerk/Grocery Bagger

The Kroger Co.•LaGrange, GA

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position bags customer groceries, assists with checkout and loading purchases into customers’ vehicles, and supports store operations through shelf conditioning, returning merchandise, gathering carts, cleaning, and handling seasonal merchandise. It also involves helping customers locate products, sharing information about grocery specials, and conducting price checks for cashiers. The associate follows safety and food-safety procedures, inspects equipment and reports repair needs, complies with applicable laws and company guidelines, and helps customers feel welcome and appreciated. The role requires cooperative work in a fast-paced and sometimes stressful environment, reasonable conflict management, honesty in handling customer and business information, and the ability to follow directions and seek assistance when needed. The associate also provides support through direct interaction with minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customer groceries at checkout, aiming for at least five items per bag while ensuring items are not damaged.
Use appropriate bagging practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their vehicles.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures and report unsafe conditions, accidents, or issues to store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customer questions about products in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.