Courtesy Clerk/Grocery Bagger

Kroger•Corinth, MS

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, maintains store and parking lot cleanliness, and supports store operations by conditioning shelves, returning merchandise, gathering carts, handling seasonal merchandise, locating products, and conducting price checks. The role follows safety and food-safety procedures, inspects equipment, and reports unsafe conditions, accidents, issues, or equipment needing repair. It also involves helping customers with questions and providing direct assistance to minors, individuals with special needs, and older adults. The associate must work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act with honesty and integrity, and follow directions while seeking assistance as needed. The essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously, and applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while avoiding damage to items.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist in removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures and identify and notify store management of unsafe conditions, accidents, or issues.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customer questions about products in the department and throughout the store, helping customers feel welcome and appreciated.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.