Courtesy Clerk/Grocery Bagger

The Kroger Co.•Westland, MI

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position bags groceries carefully, assists customers with their purchases and loading bags into their cars, maintains store shelves and cleanliness, gathers carts, and helps customers find products and learn about grocery specials. It also involves following safety and food safety procedures, reporting hazards or equipment needing repair, and providing courteous support to customers throughout the store, including minors, individuals with special needs, and older adults. Applicants must be able to perform the essential functions of the position with or without reasonable accommodation. The company continuously accepts applications and reviews submissions as positions become available that align with applicants' qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and return merchandise to store shelves.
Inform customers of grocery specials.
Gather bascarts and return them to designated areas.
Clean spills; collect and pick up trash inside the store and in the parking lot; and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Welcome and assist customers by answering questions about products in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and follow directions while seeking assistance when needed.
Handle customer and business information honestly and with integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.