Courtesy Clerk/Grocery Bagger

The Kroger Co.•Milford, OH

10d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with their merchandise and loading bags into their cars, and supports store operations through shelf conditioning, returning merchandise, gathering carts, cleaning, and handling seasonal merchandise. The role also helps customers locate products, conducts price checks, communicates grocery specials, and maintains a welcoming environment throughout the store. The position requires adherence to safety procedures, food safety regulations, applicable laws, and company guidelines. Associates inspect equipment and report repair needs or unsafe conditions, work cooperatively in a fast-paced environment, manage conflict constructively, and provide support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while preventing damage to items.
Follow best practices for bagging groceries in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety programs and procedures; identify unsafe conditions, accidents, or issues and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customers' questions about products sold in the department and throughout the store, creating a welcoming and appreciative environment.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.