Courtesy Clerk/Grocery Bagger

The Kroger Co. • Pleasant Prairie, WI

4d • Onsite

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include bagging groceries carefully, helping customers with their merchandise and vehicle loading, maintaining shelves and store cleanliness, returning carts and merchandise, assisting customers with product questions and price checks, and supporting seasonal merchandise handling. The associate follows food-safety and safety procedures, reports hazards or equipment issues, and complies with applicable laws and company guidelines. The position also calls for cooperative work in a fast-paced environment, constructive conflict management, and respectful support for minors, people with special needs, and older adults.

Applications are accepted continuously. Applicants may be contacted if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout, striving to place at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
• Help remove customers’ merchandise from the bottom of the shopping cart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers about grocery specials.
• Return merchandise to store shelves.
• Gather shopping carts and return them to designated areas.
• Clean spills, collect and pick up trash inside the store and in the parking lot, and clean areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Learn the store layout, locate products, and conduct price checks for cashiers.
• Follow safety programs and procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food-safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Welcome customers and answer questions about products in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively, without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide direct-interaction support and assistance to minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways supporting growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed