Courtesy Clerk/Grocery Bagger

The Kroger Co.•Shreveport, LA

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves bagging groceries carefully, assisting customers with merchandise and loading bags into their vehicles, maintaining shelves and store areas, returning merchandise and carts, and helping customers find products or obtain price checks. The associate follows safety and food-safety rules, reports unsafe conditions or equipment issues, and provides support to customers—including minors, people with special needs, and older adults. The role also requires cooperative, honest, and nonconfrontational conduct in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
Follow best practices for packing reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Reinforce safety programs by following safety procedures, identifying unsafe conditions or incidents, and notifying store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Welcome customers and answer questions about products in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, managing conflict reasonably and nonconfrontationally.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.