Courtesy Clerk/Grocery Bagger

The Kroger Co. • Dayton, OH

7d • Onsite

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

The Courtesy Clerk/Grocery Bagger bags customers’ groceries, assists with checkout and loading purchases into vehicles, maintains store and parking-lot cleanliness, returns merchandise to shelves, gathers shopping carts, and performs basic shelf conditioning. The role also includes helping customers locate products, answering questions, sharing grocery specials, performing price checks for cashiers, and handling seasonal merchandise. Associates follow safety and food-safety requirements, inspect equipment and report repair needs, comply with applicable laws and company guidelines, and support customers including minors, people with special needs, and older adults.

The position requires customer service and effective communication skills, along with the ability to work cooperatively in a fast-paced and sometimes stressful environment. Retail experience is preferred but not required. The role may be available in full-time or part-time formats. Kroger describes benefits that may include healthcare coverage, paid time off, associate discounts, tuition reimbursement, employee assistance and financial coaching, flexible scheduling, and training and career-development opportunities, subject to eligibility.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag customers’ groceries at checkout, aiming for at least five items per bag while preventing damage.
• Follow best practices for bagging items in reusable, plastic, and paper bags.
• Assist with removing customers’ merchandise from the bottom of the shopping cart for checkout.
• Offer to help customers load bags into their vehicles.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather shopping carts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Understand the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food-safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
• Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
• Comply with local, state, and federal laws and company guidelines.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full-time and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed