Courtesy Clerk/Grocery Bagger

The Kroger Co. • Farragut, TN

25d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries, helping customers with their merchandise and loading bags into their cars, maintaining store and parking-lot cleanliness, returning carts and merchandise, and assisting customers and cashiers with product information and price checks. The associate also follows food safety and safety procedures, inspects equipment, and supports customers with diverse needs.

The position requires customer service and effective communication skills. Retail experience is preferred but not required. The employer continuously accepts applications for similar roles and contacts applicants when a suitable position becomes available.

Kroger offers a comprehensive benefits package that may include healthcare coverage, flexible scheduling, paid time off, holiday and sick pay based on eligibility and length of service, employee assistance and financial coaching, associate discounts, tuition reimbursement, training, and career pathways. Benefits and eligibility vary.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
• Help remove customers' merchandise from the bottom of the bascart and offer assistance loading bags into their cars.
• Perform basic shelf conditioning and inform customers about grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, pick up trash, and clean areas inside and outside the store, including the parking lot.
• Handle and assemble seasonal merchandise.
• Learn the store layout, locate products, and conduct price checks for cashiers.
• Follow safety programs and procedures; identify unsafe conditions, accidents, or issues and notify store management.
• Follow food safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
• Welcome and assist customers by answering questions about products in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide direct support and assistance to minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed