Courtesy Clerk/Grocery Bagger

The Kroger Co. • San Francisco, CA

7d

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service and helps maintain a safe, clean store environment that encourages customers to return. The role includes bagging groceries carefully, assisting customers with their merchandise and purchases, maintaining store and parking lot cleanliness, returning merchandise and carts, and supporting store operations. The associate is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and concern for safety, while following company guidelines and applicable laws.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag customers’ groceries at checkout, striving to place at least five items in each bag without damaging them.
• Follow best practices for bagging items in reusable, plastic, and paper bags.
• Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers about grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Learn the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
• Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed