Courtesy Clerk/Grocery Bagger

The Kroger Co.•Huntsville, AL

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety of others. The associate bags groceries, assists customers at checkout and with loading purchases into their cars, maintains store and parking-lot cleanliness, returns merchandise and carts, and helps customers locate products and learn about specials. The role also supports store safety, food-safety compliance, equipment maintenance, and a welcoming customer environment. Applicants must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customers' groceries at checkout, aiming to place at least five items in each bag while preventing damage to merchandise.
Follow best practices when bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, accidents, or issues, and notifying store management.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Answer customer questions about products sold in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.