Courtesy Clerk/Grocery Bagger

The Kroger Co.•Algonac, MI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customers’ groceries at checkout, helps customers with their merchandise and loading bags into their cars, maintains store and parking lot cleanliness, returns merchandise and carts, and supports basic shelf conditioning and seasonal merchandise handling. The role also includes answering customer questions, informing customers about grocery specials, locating products, conducting price checks for cashiers, and following safety, food-safety, maintenance, legal, and company guidelines. The associate must be able to work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act with honesty and integrity, follow directions, and seek assistance when needed. The role also provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted. The team reviews submissions and contacts applicants if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving for at least five items per bag while preventing damage to items.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Answer questions about products in the department and throughout the store, helping customers feel welcome and appreciated.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.