Courtesy Clerk/Grocery Bagger

The Kroger Co.•Kalispell, MT

10d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, and helps keep the store and parking lot clean, safe, and well maintained. The role also includes basic shelf conditioning, returning merchandise to shelves, gathering and returning shopping carts, handling seasonal merchandise, informing customers about grocery specials, locating products, and conducting price checks for cashiers. The associate follows bagging best practices and food safety regulations, complies with applicable laws and company guidelines, and reinforces safety programs by identifying and reporting unsafe conditions or equipment issues. They help customers feel welcome by answering questions and providing support, including direct interaction with minors, individuals with special needs, and older adults. The role requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, honesty and integrity, and the ability to follow directions and seek assistance when needed. Essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously. The team reviews submissions and contacts applicants if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving for at least five items per bag while preventing damage to the items.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures and report unsafe conditions, accidents, or issues to store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer questions about products sold in the department and throughout the store, creating a welcoming customer environment.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.