Courtesy Clerk/Grocery Bagger

The Kroger Co.•Corinth, MS

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The associate demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes bagging groceries, helping customers with merchandise and car loading, maintaining store and parking-lot cleanliness, returning merchandise and carts, assisting with shelf conditioning and seasonal merchandise, and supporting customers and cashiers with product information and price checks. The associate follows safety, food-safety, equipment-maintenance, legal, and company procedures. They work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, follow directions, seek assistance when needed, and support minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously. The team reviews submissions regularly and may contact applicants if a position becomes available that matches their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, accidents, or issues, and notifying store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct-interaction support and assistance to minors, individuals with special needs, and older adults.