Courtesy Clerk/Grocery Bagger

Kroger

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe, clean, and welcoming store environment. The role includes bagging groceries carefully, assisting customers with merchandise and loading bags into their cars, maintaining store and parking lot cleanliness, returning merchandise and carts, and helping customers locate products and learn about specials. The associate follows food safety and other applicable regulations, supports store safety procedures, and reports unsafe conditions or equipment needing repair. The position also requires cooperative, honest, and respectful interactions with customers and coworkers, including minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted for roles like this. The team reviews submissions regularly and will contact applicants if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while avoiding damage to items.
Follow best practices when bagging items in reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures and report unsafe conditions, accidents, or issues to store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and nonconfrontationally.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.