Courtesy Clerk/Grocery Bagger

The Kroger Co.•Phoenix, AZ

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading, maintains store and parking-lot cleanliness, returns merchandise and gathers carts. The role also supports store operations by conditioning shelves, informing customers about specials, locating products, conducting price checks, handling seasonal merchandise, following safety and food-safety guidelines, and reporting equipment or safety concerns. The associate helps customers feel welcome and appreciated, follows applicable laws and company guidelines, and provides support to minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ carts for checkout and offer to help load bags into customers’ cars.
Perform basic shelf conditioning and inform customers of grocery specials.
Return merchandise to store shelves and gather carts and return them to designated areas.
Clean spills, pick up trash, and clean areas inside and outside the store, including the parking lot.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customer questions about products in the department and throughout the store, creating a welcoming and appreciative environment.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.