Courtesy Clerk/Grocery Bagger

Kroger•Goshen, IN

About The Position

Create an outstanding customer experience through exceptional service, and establish and maintain a safe, clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, and supports store upkeep through shelf conditioning, returning merchandise, gathering carts, cleaning, and handling seasonal displays. The role also helps customers locate products, shares grocery specials, and conducts price checks for cashiers. Associates follow safety and food-safety procedures, inspect equipment, report issues, and comply with applicable laws and company guidelines. The position involves working cooperatively in a fast-paced, sometimes stressful environment and providing direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills, collect and pick up trash inside the store and in the parking lot, and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.