Courtesy Clerk/Grocery Bagger

The Kroger Co.•Midlothian, TX

26d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, and helps maintain clean, safe, and orderly store and parking-lot areas. The role also involves returning merchandise to shelves, gathering carts, conditioning shelves, handling seasonal merchandise, sharing information about grocery specials, and helping cashiers locate products and check prices. The associate follows food-safety and company guidelines, reports safety concerns and equipment needing repair, and provides welcoming, helpful service to customers throughout the store. This position requires working cooperatively in a fast-paced environment, managing conflict constructively, handling customer and business information honestly, following directions, and assisting minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout while preventing damage to items and following best practices for reusable, plastic, and paper bags.
Assist customers by removing merchandise from the bottom of the cart and offering to load bags into their cars.
Perform basic shelf conditioning and inform customers about grocery specials.
Return merchandise to store shelves.
Gather carts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot; clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.