Courtesy Clerk/Grocery Bagger

The Kroger Co. • Clarksburg, WV

4d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The associate bags groceries carefully, assists customers with merchandise and loading groceries into their cars, returns carts and merchandise, maintains store and parking-lot cleanliness, and provides basic shelf conditioning. The role also helps customers locate products, answers questions, informs them of grocery specials, and performs price checks for cashiers. Associates follow safety and food-safety rules, inspect equipment, report hazards or repair needs, and comply with applicable laws and company guidelines. The position requires cooperation in a fast-paced environment, constructive conflict management, and support for customers including minors, people with special needs, and older adults.

Kroger describes its benefits as including healthcare coverage, eligible paid time off, employee assistance and financial-wellness resources, associate discounts, tuition reimbursement, training, and career pathways. Benefits and eligibility may vary.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
• Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Learn the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food-safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
• Welcome customers and answer questions about products sold in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed