Courtesy Clerk/Grocery Bagger

The Kroger Co.•Warner Robins, GA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, maintains store shelves and cleanliness, returns merchandise, and gathers carts. The role also helps customers find products, shares information about grocery specials, conducts price checks, supports seasonal merchandise, and follows safety, food safety, maintenance, legal, and company guidelines. The associate must work cooperatively in a fast-paced environment and provide support to customers, including minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills, collect and pick up trash inside the store and in the parking lot, and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Answer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and follow directions or seek assistance to resolve customer and business issues.
Handle customer and business information honestly and with integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.