Courtesy Clerk/Grocery Bagger

The Kroger Co.•Dublin, OH

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe, clean, and welcoming store environment. The role supports checkout by bagging groceries carefully, assisting customers with merchandise and loading bags into their cars, and helping customers locate products or learn about grocery specials. It also includes returning merchandise and carts, maintaining shelves and store areas, handling seasonal merchandise, and supporting store safety, food safety, and equipment maintenance practices. The associate is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety, and to work cooperatively in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
Use appropriate bagging practices for reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures; identify unsafe conditions, accidents, or issues and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Help customers feel welcome and appreciated by answering questions about products throughout the store.
Follow local, state, and federal laws and company guidelines.
Manage conflict reasonably and cooperatively, and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.