Courtesy Clerk/Grocery Bagger

Kroger•Yuma, AZ

26d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading, and helps keep the store and parking lot clean and safe. The role also includes shelf conditioning, returning merchandise, gathering carts, handling seasonal merchandise, sharing grocery specials, locating products, and conducting price checks. Associates follow food safety regulations and company guidelines, inspect equipment, and report unsafe conditions, accidents, or repair needs to store management. Associates help customers feel welcome and appreciated by answering questions about products throughout the store. They work cooperatively in a fast-paced, sometimes stressful environment, manage conflict in a reasonable and cooperative manner, handle customer and business information honestly, follow directions, and seek assistance when needed. The role includes direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted for roles like this. The team reviews submissions and contacts applicants when a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout while aiming to place at least five items in each bag and avoiding damage to items.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions or accidents, and notify store management of issues.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Answer customer questions about products sold in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.