Courtesy Clerk/Grocery Bagger

The Kroger Co.•Cleveland, MS

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customers’ groceries at checkout, handles merchandise carefully, and may assist customers with loading bags into their cars. The role also includes basic shelf conditioning, informing customers of grocery specials, returning merchandise to shelves, gathering and returning carts, cleaning inside and outside the store, and handling seasonal merchandise. Associates help customers locate products, conduct price checks for cashiers, follow food safety and safety procedures, inspect equipment, and report unsafe conditions or repair needs. They are expected to provide a welcoming, helpful experience and follow applicable laws and company guidelines.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving for at least five items per bag while ensuring items are not damaged.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures, identify unsafe conditions or incidents, and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Welcome and assist customers by answering questions about products sold in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.