Courtesy Clerk/Grocery Bagger

Kroger•Danville, CA

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe, clean, and welcoming store environment. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries carefully, assisting customers with their purchases and carts, maintaining store cleanliness, and supporting customers and store operations. The position requires cooperation in a fast-paced, sometimes stressful environment and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customers’ groceries, aiming for at least five items per bag while preventing damage to items.
Follow best practices when bagging items in reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ bascarts at checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Answer questions about products in the department and throughout the store, helping customers feel welcome and appreciated.
Follow local, state, and federal laws and company guidelines.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.