Courtesy Clerk/Grocery Bagger

Kroger•Rome, GA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, and supports store cleanliness and operations. The role includes gathering and returning shopping carts, conditioning shelves, returning merchandise, handling seasonal displays, helping customers locate products, conducting price checks, and informing customers about grocery specials. Associates follow food safety regulations and company guidelines, inspect equipment, report maintenance needs and unsafe conditions, and provide support to customers including minors, individuals with special needs, and older adults. The position requires cooperative work in a fast-paced environment and the ability to manage conflict appropriately, act honestly, and follow directions. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while avoiding damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of shopping carts for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and return merchandise to store shelves.
Inform customers of grocery specials.
Gather shopping carts and return them to designated areas.
Clean spills and clean and collect trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Answer customer questions about products in the department and throughout the store, helping customers feel welcome and appreciated.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.