Courtesy Clerk/Grocery Bagger

Kroger•Okemos, MI

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The associate supports customers and store operations by bagging groceries, assisting with merchandise and carts, cleaning, maintaining shelves, and responding to customer questions.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot; clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, reinforce safety programs, and notify store management about unsafe conditions, accidents, or issues.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Welcome customers and answer questions about products sold in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and follow directions while seeking assistance when needed.
Handle customer and business information honestly and with integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.