Courtesy Clerk/Grocery Bagger

Kroger•Findlay, OH

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, performs basic shelf conditioning, returns merchandise to shelves, gathers and returns carts, cleans store and parking-lot areas, and handles seasonal merchandise. The role also includes informing customers of grocery specials, locating products, conducting price checks, following food-safety and safety procedures, inspecting equipment, and notifying management of unsafe conditions or repairs needed. The associate helps customers feel welcome by answering questions about products and supports minors, individuals with special needs, and older adults through direct interaction. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict reasonably and cooperatively, handling customer and business information honestly, and following directions while seeking assistance as needed. The essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted; applicants may be contacted when a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout while aiming for at least five items per bag and ensuring items are not damaged.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of bascarts for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, reinforce safety programs, and report unsafe conditions, accidents, or issues to store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customer questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Support and assist minors, individuals with special needs, and older adults through direct interaction.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act honestly with customer and business information, and follow directions while seeking assistance when needed.