Courtesy Clerk/Grocery Bagger

The Kroger Co.•Canton Township, MI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, helps customers with merchandise and loading bags into their cars, maintains shelves and store cleanliness, gathers and returns carts, and supports customers and cashiers by answering product questions, locating items, and conducting price checks. The role also involves handling seasonal merchandise, following food-safety and safety procedures, inspecting equipment, reporting hazards or repair needs, and complying with applicable laws and company guidelines. The associate should work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed. The position includes direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted. Submissions are reviewed regularly, and applicants may be contacted if a position becomes available that matches their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage.
Use appropriate bagging practices for reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and return merchandise to store shelves.
Inform customers of grocery specials.
Gather bascarts and return them to designated areas.
Clean spills, pick up trash, and clean areas inside and outside the store, including the parking lot.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment as preventive maintenance and report items needing repair to the appropriate department or store manager.
Welcome and assist customers by answering questions about products in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.