Courtesy Clerk/Grocery Bagger

Kroger•Kirkland, WA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, maintains store and parking-lot cleanliness, returns merchandise and carts, and helps customers locate products or check prices. The role also includes basic shelf conditioning, seasonal merchandise handling, safety and food-safety compliance, and reporting unsafe conditions or equipment needing repair. The associate works cooperatively in a fast-paced environment and provides support to customers, including minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving to bag at least five items while preventing damage to the contents.
Follow best practices for bagging groceries in reusable, plastic, or paper bags.
Assist in removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures, reinforce safety programs, and notify store management of unsafe conditions, accidents, or issues.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.