Courtesy Clerk/Grocery Bagger

The Kroger Co.•Monterey Park, CA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customers' groceries carefully, assists customers with merchandise and loading bags into their vehicles, and supports store presentation and cleanliness. The role also includes customer assistance, returning merchandise to shelves, gathering carts, handling seasonal merchandise, maintaining safety and food-safety standards, and following applicable laws and company guidelines. Applicants must be able to work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, follow directions, and seek assistance when needed. The position requires providing support through direct interaction with minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation. Applications are accepted continuously. Submissions are reviewed regularly, and applicants may be contacted if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving for at least five items per bag while ensuring items are not damaged.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Protect customer and business information by acting honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.