Courtesy Clerk/Grocery Bagger

Kroger•Port Hueneme, CA

26d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, handles merchandise carefully, assists customers with loading bags into their cars, and supports store cleanliness, safety, and customer service. The role includes conditioning shelves, sharing grocery specials, returning merchandise to shelves, gathering and returning shopping carts, cleaning spills and trash inside the store and in the parking lot, and handling and assembling seasonal merchandise. The associate also helps cashiers with price checks, answers customer questions, follows food safety and other applicable guidelines, and reports unsafe conditions or equipment needing repair. The position requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, honesty and integrity, and the ability to follow directions and seek assistance when needed. It also involves direct support and assistance for minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously; applicants may be contacted when a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
Follow best practices when packing reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures and report unsafe conditions, accidents, or issues to store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.