Courtesy Clerk/Grocery Bagger

The Kroger Co.•Fostoria, OH

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position bags customer groceries, assists customers at checkout and with loading groceries into their vehicles, maintains shelves and store areas, and helps customers find products and learn about specials. It also supports store safety, food safety, equipment maintenance, and compliance with applicable laws and company guidelines. The role requires working cooperatively in a fast-paced, sometimes stressful environment, handling conflict constructively, and assisting customers—including minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously. Submissions are reviewed regularly, and applicants may be contacted if a position becomes available that matches their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and return merchandise to store shelves.
Inform customers about grocery specials.
Gather bascarts and return them to designated areas.
Clean spills; collect and pick up trash inside the store and in the parking lot; and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customer questions about products sold in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.